Customer Feedback
Here at UK Stair Parts we understand some customers hesitation when it comes to placing orders for staircase handrails and spindles etc, with a company sometimes hundreds of miles away. With quality and service of utmost importance to ourselves and our customers we feel that it may help our potential customers to hear some of the comments from our previous customers. These testimonials are all from 100% genuine customers all of which have found our quality and service of a high enough standard as to take the time to write in and say so, ... to these customers we are extremely grateful.
The testimonials below are arranged in reverse chronological order, with the most recent first.
If you would like to share your own experience please send a note using our contact form.
24 May 2013
"I received my delivery of four handrails plus associated fixings etc. today, 71 hours after placing the order. Fantastic! The quality of everything is first class. I am delighted with the result."
Brian Hopkins
22 May 2013
"I would like to thank you very much for your speedy and efficient service. The bespoke Acorn caps arrived yesterday, beautifully packed and, they are very good indeed. As I said to you it was well nigh impossible to find anyone who was remotely interested in even contemplating my request for these, let alone able to do them in any reasonable time or price. Thank you."
James Mortimer
13 May 2013
"I would just like to say the service that you receive at UK stair parts is excellent, I ordered my newel posts and handrails etc in oak and they were all ready in 3 days. it's all fitted now, been oiled and it looks absolutely lovely. Thanks again I will definitely recommend you to family and friends."
Terry Clarke
01 May 2013
"The parcel was well wrapped, arrived in pristine condition and we were very pleased with the finished result as after a coat of Yew wood stain it matched the existing 1930's oak wood panelling perfectly and it looks like it's always been there."
Ian Cherry
06 April 2013
"Just a line to say that i have received the bespoke stair spindles safely. They were very well packaged and can see that they are a very good match. Very many thanks, i will put in a word if I hear of anyone else who requires stair parts."
Susan Perera
18 March 2013
"Just wanted to say how impressed I am with your products and how very well packaged my order was, fantastic service quality and delivery."
Ms Ayling, Northumberland
23 February 2013
"I was delighted with my order and the quick service I received would certainly recommend your company to my friends thanks again."
Ann Dickson
22 January 2013
"I have at last fitted the two oak stair sets of handrails,spindles and newel posts purchased from you last April and must say the quality is superb and I must thank you for the changes you made for me in November without any problems as it was me who made the mistake when I ordered I cannot recommend you highly enough."
David Baker
14 January 2013
"Received my order of a Low profile Mahogany Handrail and brackets, and would like to say how very pleased I am with the quality of the wood and the excellent smooth finish. A very satisfied customer."
D Wilkins
17 December 2012
"Thank you for the lovely oak handrail, received safely and in perfect condition. Excellent quality and prompt service - great value for money too!"
Alex Marsh
03 December 2012
"Many thanks for the delivery yesterday of my handrail order. All seems to be in order and I have had a pat on the head from the wife as she approves the choice of wood. I just have to stain and fit them now! Thank you again"
Philip Daubeny
30 November 2012
"All stair parts received and looking good. Many Thanks"
Peter Warrington
27 November 2012
"Just to let you know that the oak handrail arrived safely on Monday. Thanks again for the great service (as always)!"
Sarah Bayliss
8 November 2012
"Thanks for the bespoke burger cap. Very nice, fits perfectly."
Neil
5 November 2012
"Handrails and parts arrived safely and so well wrapped. Thank you for the service you gave I am most impressed, especially as normally I am a complete technophobe !! Thanks again for excellent service."
Jenny Thomas
30 October 2012
"I am a jobbing carpenter/joiner and I recently fitted one of your circular section mahogany handrail and fittings for a customer of mine (mrs V. Kilburn - carmarthenshire), and I was delighted with the very high quality of timber and fittings and I shall definately be using you in the future."
Mick Sturrock
29 October 2012
"Received my order for stair parts safely today. Thanks for your advice and the very speedy service, Jill."
Jill, Buckinghamshire
17 October 2012
"I have to say that I am most impressed with UK Stairparts. I searched locally and on the internet for my new oak stairparts, and found your prices to be so much cheaper than anywhere, and wondered why. I decided to take a chance, and am blown away with the result. Absolute quality, precision product, and brilliant service, so helpful and quick to respond. I don't know how they do this for the money. I would use UK Stairparts again without question, and would highly recommend them to anyone, the most important thing, is how pleased my wife is with her new stairs !! Thanks again."
Mr Paul Reeve, Norfolk
12 October 2012
"I have just received the stair handrail and fittings that I ordered, delivery was perfect. As for the packing, well, it was fantastic, it took me forever to unwrap. I was so pleased with the quality of the goods, I would have no hesitation at all recommending this Company to anybody."
John Board
10 October 2012
"We have constructed the balustrade you kindly manufactured for us. We are 'over the moon' with the results and would like to thank you so much for producing such high quality workmanship together with excellent material. Once again, our sincere thanks for your excellent work and excellent service."
John & Ann Hill, Aubeterre-sur-Dronne, Charente, France
3 October 2012
"I received my new handrail from you very quickly and very well wrapped for shipping. I was very impressed with the quality of the finish of the moulding and it is obvious that you strive to produce a top quality product. Well done and thank you."
Peter Fraser
27 September 2012
"Just to let you know how happy I was with the stair parts we received from you. The joiner fitting them remarked on the fact that they were sanded, unlike (a well known supplier). I was suprised at just how much cheaper they were compared to buying a comparable (well known supplier) set. Thanks for all your help and advice when I originally called to order. I'll know where to come next time."
B Roberts
23 August 2012
"Just to confirm stair parts arrived yesterday, no damage and I am delighted with the quality."
Stewart
16 August 2012
"The stair spindle arrived today. We are more than pleased with it. Many thanks for your help and prompt service."
Mary Brown
14 August 2012
"Bannister and fittings arrived today as promised, quality is first class as usual, this my second purchase from your company and wont be the last"
Mr W Procter, North Yorkshire
10 July 2012
"I would just like to say how impressed I am with your service and how well packaged the items I ordered were. Please congratulate your team and will gladly recommend you"
Mrs Jane Robinson
30 June 2012
"I just wanted to say that I was very pleased with the prompt delivery and the quality of the stair parts. The packaging was excellent, and the gentleman I spoke to was very very helpful. Thank you very much."
Mrs Sylvia Copleston
15 May 2012
"Just had to say how delighted i am with my order, i ordered Two Oak Handrails on Monday morning and they were delivered by 10.00a.m on Tuesday and are perfect. A Big Thankyou and will highly recomend you"
Mrs C Robertson, Sunderland
4 May 2012
"A lttle late, I'm afraid, but I wanted to say how delighted I was with your service and the quality of the items that I ordered (Hemlock handrail + 4 brackets) in mid-April. The man to whom I spoke was extremely helpful and courteous, the package arrived on time and superbly wrapped and the quality and finish of the rail was immaculate. Congratulations. I shall certainly recommend you to anyone who asks about sourcing stairparts."
Mr RJ McPherson
26 April 2012
"Just a quick thank you for the Hemlock stair parts which arrived yesterday and are perfect. Thanks again for your time and effort."
Karen
25 April 2012
"I've just received my stair parts. And I am very happy with it! Perfect quality! I'll send a picture with the 'final result' but I'm absolutely sure that it'll look great! Perhaps I could use some more of your items - let's see. Thank you very much for this time and best regards."
Daniela, Germany
14 April 2012
"The carpenter has been here this week fitting the oak stair parts that you supplied, and the whole effect is very good indeed, in fact it has transformed the feeling of the hall."
Fiona Bacon
23 March 2012
"This is to let you know that I have now opened all four packages, prior to the carpenter coming to fix the new spindles, and am glad to say that all the parts appear to have arrived safely and in perfect condition. I am particularly pleased with the bespoke newel cap, which will enhance the existing plain newel wonderfully, and the oak spindles, which are just what I wanted. I am now looking forward to the arrival of the carpenter and the transformation of my staircase! Thanks for your help."
Fiona Bacon
20 March 2012
"Job done! Many thanks. Excellent products and service."
Howard Street
14 March 2012
"I'm just writing to say how absolutely delighted I am with the handrails which you supplied. The Superior profile in sapele wood is just stunning. The handrails are straight, the groove is sharp and accurate and the finely sanded finish is just perfect. I bought these having returned some other rails (a well known brand) from another supplier and couldn't be more pleased. I understand that you personally manufacture your own handrails and it certainly shows.
I would have no hesitation in recommending UK Stair parts to anyone looking for a high quality product at an extremely reasonable price."
Dr Tim Scott
5 March 2012
"Hi just wanted to say thanks for the great service from your company from the first telephone call to delivery, the quality of the stair parts were first class the stairs look brilliant, many thanks."
Mr D Curry
3 March 2012
"Just a short note to say that I'm very impressed with your customer service. I ordered the stair parts on the 2nd March and they arrived as promised on the 3rd March. Good to see customer service is still alive."
Mr C Widdows
10 February 2012
"Thanks for the prompt delivery of the stair parts and handrail, all arrived well packaged and with no damage at all."
Karl, Manchester
6 February 2012
"Just want to say that I am very pleased with both the product and the timely delivery. Thanks for arranging this on such sort notice! Will certainly order again should I need more stairparts."
Audrey Lowenstein
26 January 2012
"Spindles arrived. I have just inspected the stair parts, excellent quality."
Fred Sutton
20 January 2012
"Just wanted to say that the stair parts arrived on time and were very impressively packaged!"
Mr Nayee
12 January 2012
"Thank you for sending my stair parts so quickly via my builder, Mark Hyde. It is so lovely to be able to use a British manufacturer."
Pamela Mann
12 December 2011
"I placed and received my order for a mahogany stair-rail last month. We had it fitted quickly and I just want to thank you for your excellent service and for the superb quality of the timber. I am so grateful every time I come down the stairs now - safely!"
Mrs Pam Creech
30 November 2011
"Hi though it was a while back when I purchased my new stair parts, we've just finished fitting it. I wanted to say thank you for an excellent product and service, it's made all the difference to our hallway and everybody whose come to the house have said how brilliant it looks."
Karen Dunbar
07 October 2011
"Hi, just a quick note to thank you very much for the stair rail, the service and goods could not have been better. Excellent! Thanks again"
George McEwan
30 August 2011
"Just a quick note to say thanks for the immaculate mopstick handrails. Not often I'm bowled over when I order online, and I think this is first time I've emailed someone to say how pleased I am. I've passed your details onto several colleagues."
Paul Kerlaff
19 August 2011
"Stair parts received and fitted - excellent thank you"
David Mitchelson
2 August 2011
"The delivery of stair parts arrived this morning and from a quick look it all looks to be there. Many thanks for the very positive response from you and your staff, you have been very professional at all times. I did try to purchase the same order from one of your competitors in the north east of England and they couldn't even be bothered to get back (after several e-mails and lots of my time wasted) to me despite their website saying how good their customer service was. I sent them a copy of their website customer service message and told them to buck their ideas up. Thankfully by then I had found your company and seen the customer compliments about your customer service. I wish you the best in your business career and would not hesitate to recommend your company."
Bob Taylor, France
20 July 2011
"A brief note to give my thanks for a wonderful service. The stair parts ordered last week arrived this morning as promised. The goods are of really good quality and were wonderfully packed. Thanks also for the call yesterday to confirm that the goods had been despatched, a really nice added value!"
Mr John Plant
15 July 2011
"Just to say that the handrails arrived safe. Very pleased with the quality of product and service and we will be recommending UK Stair parts to everyone in the future."
M. Taphouse, Oxford
2 June 2011
"I had never dealt with you before but I shouldn't have worried. The handrails and spindles arrived very well packed and the finish was excellent. It also makes a pleasant change to get through on the phone to someone who is helpful and knows what they are talking about. Thank you."
Mr M Parker, Hampton
12 May 2011
"Bannister rail arrived today everything looks fine a nice piece of timber well made brackets. A very quick and reliable service. Thanks"
Mr B Hepple, Gloucestershire
8 April 2011
"My replacement stair parts. They matched really well and I'm please to say that our customer was very impressed."
Carl Bennett
24 March 2011
"Hi I bought some stair parts from you 10/03/11. Everything very high quality and received in perfect order. Thanks"
Mr M Emslie
23 March 2011
"Bannister rail and fittings arrived monday, many thanks for quick delivery and service. The quality is superb. Thanks again UK Stair parts."
Mr W Procter
18 March 2011
"I received my stair parts yesterday and would like to say a big thank you. It's so refreshing to find a business that provides a great service from start to finish. As for the oak stair parts provided - they are stunning. Thank you."
Mr Brian Carr
10 March 2011
"Just thought that I would write to tell you how pleased I am with the stair parts I recently purchased off you. My carpenter who installed them was equally impressed with the quality of the wood, and have said that he would have no problem recommending you to others. Also the service I received from the initial contact to the delivery of the items purchased was excellent. Thank you again."
Mrs J Hann, Cardiff
21 February 2011
"Just a short note, to say, many thanks for the high quality stair parts. My customer was very impressed. Many thanks."
Mr S David, Herts
14 February 2011
"The spindles you sent were almost a perfect match for the mahogany, so thanks for that. I am very impressed with your business and the delivery and packaging etc."
Rob Lovett
13 November 2010
"I just want to say how pleased I am with my stair parts. Order on wednesday deliverd on Friday & on time, the hand rail and fittings were excellent. Thank for all your help."
Mr G Howson, Essex
5 November 2010
"Just wanted to say a huge thank you for the prompt delivery of the handrails. I ordered them late on Wednesday and they were delivered on Friday. We fitted them at the weekend so my Mum is much safer on the stairs following her discharge from hospital. The mahogany rails and brass fittings are great quality so manage to look stylish whilst being functional. Thanks again UK Stair parts."
Alison, Surrey
30 October 2010
"My spindles and newel posts arrived today. Very good quality. Received a call the day before to inform me to expect my delivery at 8am. Dead on 8am the courier arrived. Good company to buy from. Will also purchase from them again."
Mrs E Williams, Surrey
2 September 2010
"I would just like to say thanks for the delivery of spindles that arrived yesterday. I was very pleased with the amount of communication and the quality of the stair parts, especially the bespoke shorter one."
Geoff Pithouse, Middlesex
30 August 2010
"I've just got around to fitting my handrail now guys and wanted to say I'm really delighted with it. It's really nicely finished, straight as a die, the end-caps look fab and your idea of the beeswax finish was a great one. Many thanks to you all at UK Stair parts."
Mr T Cox, Tyne And Wear
19 August 2010
"Just a note to thank you for your efficient service and the quality of your stair parts. I am highly delighted with the oak handrail I purchased from yourself and will recommend you to my friends."
Mrs Pat Webster
4 August 2010
"After suffering at the hands of builders, electricians, plasterers etc it was a delight to find Darren at UK Stair parts. He made the ordering process easy, was concise, returned calls when he said he would, rang to inform delivery time, and everything that was on my order arrived. There was no damage to any of the product enclosed and the wrapping used was easy to dispose of, in an environmentally friendly way. This, in my experience, is unique, and I would not hesitate to recommend you. In my next development, you will be my first port of call."
Miss Heidi Haversham, Ash Vale, Hampshire
2 June 2010
"Hello, I would like to say how pleased I am with the order that you supplied to me a month ago - the products were perfectly cut and packaged well."
Mr Chris Hancock
24 March 2010
"I ordered some stair parts to build a balustrade round my new spiral staircase a few weeks ago. They arrived exactly when you said they would and were of excellent quality. I have now installed them and they look very good. Thanks."
Dr JA Hensel
10 March 2010
"Just to say I really rate the service I recieved and the promptness of the delivery of my stair parts. Quality of product is superb and I am delighted with the finished product. I will reccommend you to anyone."
Rachel Herbert, Herefordshire
15 January 2010
"Dear UK Stair parts, I just want to say how pleased I am with my order. it arrived on time, the hand rail and fittings were excellent and I look forward to fitting them."
R Davies, Bedfordshire
7 January 2010
"Concerning our recent order, we just wanted to email to say that we collected our stair parts yesterday from our courier and they are all excellent, our friends are also very happy with their stair parts too. Our couriers were also impressed with you and told us how friendly and helpful you were. We will be recommending your company whenever we can."
Debbie and Phil Nightingale, Ontinyent Spain
9 December 2009
"Just to say thank you so much for your great customer service. The Oak handrail that you supplied, we fitted yesterday, and looks wonderful. We are so please with it. Many thanks again for the prompt service and excellent products."
Mrs S Wheeler, Hampshire
9 November 2009
"Thank you for the stair parts that I recently received. The quality and the price are exceptional. Thank you."
G.J.Corcoran, Merseyside
5 November 2009
"Hi there, Just a quick message to say that my customer was delighted with the handrail you supplied. I will be recommending your site to other joiners."
John Morozzo
2 November 2009
"I took delivery of stair parts from you and am now completing installation. Could I also compliment you on an excellent product. It looks absolutely superb. Many thanks."
Mike Greggs, Yorkshire
27 October 2009
"I just wanted to say a big thank you for the stair parts, including the handrails, baserails and spindles I recently purchased from you. They are all fitted now and look fantastic. Really pleased with the quality of the goods provided, the excellent value for money, and great service provided by UK Stair parts throughout. Thanks Again."
Daniel Payne, Essex
21 October 2009
"Thankyou for the oak stair parts that you sent me at short notice last week. They are now all fitted and look wonderful! Far superior timber to [another leading company name] handrails that we had already bought."
David Pengilly
18 August, 2009
"Order arrived safely today. Thanks for your efficient and considerate service."
Gordon Shepherd, Bedfordshire
17 July, 2009
"Thank you for supplying my recent order for stair parts. Not only were you the cheapest suppliers I could find, the service was exceptional and the materials supplied first class. Once again, many thanks."
Ken Trueman, South Yorkshire
23 April, 2009
"I'd like to compliment you on the high quality of the oak stair parts I received from you and also your service. The quality is second to none - I'd looked at 4 other suppliers but none matched your quality. Also it's nice to be able to speak to a real person! Thanks again."
Roy Nutley
2 April, 2009
"I recently took delivery of some of your oak stair parts. I would just like to let you know that my customer was delighted with the quality, and service received, this meant that I was in the good books too!!! They looked superb fitted and oiled up. Thanks once again."
Ian Pybus, Devon
19 March, 2009
"Many thanks for the replica stair spindles which arrived a couple of days ago - excellent match!"
Barney Milner
12 February, 2009
"Just a quick line to thank you for the stair parts recently delivered to me. Very pleased with the quality of items and will recommend you to others and use you again in future. Thanks again."
Stuart Holder, Oxfordshire
22 January, 2009
"Just to thank you for your propmpt and good value delivery. 'UK Stair parts' is amongst the best I have ever delt with and I am thrilled by the product I have recieved and further more, the excellent condition it turned up in. Thank you."
Tony Sowersby, Renfrewshire
6 January, 2009
"Handrails etc arrived safely and on time. The quality is very good. Many thanks for an excellent service."
John Middleton, Cheshire
15 December, 2008
"Many thanks for the White Oak stair parts received today. We are extremely impressed with the quality and price. I never normally send 'praise notes' but, in view of your comment that customers only tend to contact you if problems arise, I thought you were due for some good customer feedback! I shall certainly recommend you to friends for the quality of the product and service provided."
Alan, Leicestershire
17 November, 2008
"Thank you very much for our order which arrived on Wednesday - it all looks great. Is it possible for you to post me another handrail joining kit please?"
Rachael Sturley, Worcestershire
1 November, 2008
"Just to say thank you so much for the prompt delivery of the stair parts we ordered from you last week. We were very impressed with the speed and helpfulness of the people involved. The carpenter who fitted the stair parts for us was very complimentary about the lovely oak handrail and has taken your details to pass on to some of his customers. We are delighted with the quality and look of the finished staircase. Thank you again for your help."
Nikki Sinden
8 September, 2008
"We promptly received our order and the stair parts are now fitted. We are extremely happy with the quality of the product. We will be using you again and recommending you to our friends. Thank you."
Mr S Hann
7 July, 2008
"We like the way you conduct your business and at a competitive price. As soon as we have measured up, and are ready to place an order, you can be sure you will receive it."
Miss C E Smith, Dodsworth
01268 284000