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Excellent customer service, fantastic product at a very good price, quick delivery, simple and user friendly website.Thanks guys, I'll definitely buy again. Greg
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Delivery & Refunds

The delivery service that we supply is very much tailored to your own requirements. Whether it be a very urgent delivery by the next day or just a stock order within 7 working days, we can meet your needs anywhere on mainland UK. 


We will always notify you of delivery dates before we proceed with an order and again the day before despatch to avoid any unexpected deliveries. Here are some of the options available:-

Collection : Free of charge within 3 days

Small item : £9.95 + vat
Standard delivery (within 7 working days) : £19.95 + vat 

Additional services

       Fast delivery (within 5 Working days)  
 Priority delivery (within 3 Working days)  

When calculating delivery schedules, please do not include the actual day of order. Delivery dates are calculated from the next working day after the order is placed.

Refunds

Where an order for standard components is cancelled due to no fault of 'UK Stairparts', ie personal circumstances change, a complete design alteration takes place, or a general change of heart occurs, no refunds are given. We do not refund surplus items, ie, where the customers over order on quantity etc.

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Customer Feedback

Just a short note (a little later than planned) to say thank you getting our oak stairs delivered so quickly. The stairs are beautifully made, arrived in perfect condition, and look fantastic now that they are installed. Really glad we were able to support such a great little company, and I would hope we can do so again in the future.

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Simply Cane