Security and Privacy

Shopping safely on ukstairparts.co.uk

We hope you enjoy the ease and convenience of shopping on ukstairparts.co.uk. Your confidence in our website and your internet security is really important to us, so we’ve put together some advice to help keep you safe when you shop.

Your Password

We do appreciate that remembering passwords can be tricky, but setting effective and secure passwords on all the sites you use is vital in combating possible fraudulent activity using your personal details.

It’s best to avoid using the same password for each of your online accounts, because if a criminal gains access to it, all your accounts could be at risk. Multiple passwords keep you safer.

When you set a password, it’s a good idea to use a mix of numbers and characters, and something that’s very personal to you. Most sites these days will set a minimum number of characters to use, but do avoid using obvious phrases like “password”, or your name, or phone number. In this example, we've used a well-known Shakespearian quotation to illustrate the kind of phrase you might want to choose (read it aloud and it will make sense!)

It’s a good idea to change your passwords on a regular basis, especially for sites you use frequently and which involve financial transactions.

If you ever get a request to reveal your password for an online site, don’t respond as legitimate sites and services won’t ask you to send them passwords via email. You may be tempted to share passwords with close family, but do keep in mind there’s always a risk they could pass information on inadvertently or share it with someone else.

You can re-set your password on UK Stair Parts at any time by signing into your account, going to your account page by clicking your name at the top of the page, and filling in the Change Password section. If you've forgotten your password, on the sign in page click Forgot Password and enter your email address. We'll email you instructions to allow you to reset your password. It’s a good idea at this point to change your password to something that’s as secure as possible.

For more information on online safety and passwords, there are a number of useful websites such as Get Safe Online, Microsoft Safety & Security, Google good to know.

Computer Security

Keep yourself safe from malware and viruses with adequate, up to date security on your computer. You can usually download free basic protection from providers such as AVG and McAffee. Keep your software switched on and up to date, and make sure that your Windows operating system has the latest Microsoft updates. It’s a good idea to run regular scans on your computer.

When you’re opening emails, be careful. Don’t click on links to download files or open attachments you haven’t asked for, or aren’t expecting, as they may contain viruses. Back up all your files so they’re available if the worst happens and your computer is infected by a virus.

Privacy Promise

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.

When you make a purchase from our website, we do collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. UK Stair Parts complies fully with all applicable Data Protection and consumer legislation, and we’ll treat all your personal information as fully confidential.