Customer Feedback Quotes
Just want to thank you for your continuing help and advice. After searching the internet for stair parts with little luck or advice, we were so lucky to finally find your site. The impressively packed goods arrived safely and in quick time and are of a very high quality.
Customer Feedback Quotes

Customer Feedback


Here at UK Stair Parts we understand some customers hesitation when it comes to placing orders for staircase handrails and spindles etc, with a company sometimes hundreds of miles away. With quality and service of utmost importance to ourselves and our customers we feel that it may help our potential customers to hear some of the comments from our previous customers. These testimonials are all from 100% genuine customers all of which have found our quality and service of a high enough standard as to take the time to write in and say so, ... to these customers we are extremely grateful.

The testimonials below are arranged in reverse chronological order, with the most recent first.

If you would like to share your own experience please send a note using our contact form

High Quality Stair Treads
Thank you David. I liked doing business with you. Your stair treads are of the highest quality
UK Stair Parts
Date published: 21/09/2016
5 / 5 stars
Fantastic helpful staff
David, I shall be back for spindles etc. Fantastic helpful staff, a lot of businesses could learn a thing or two from UK Stairparts.
UK Stair Parts
Date published: 25/08/2016
5 / 5 stars
Good Transaction
Just to say thanks for a good transaction. Well done UK Stair Parts. I know where to come for quality.
UK Stair Parts
Date published: 18/04/2016
5 / 5 stars
First Class Service
Order placed 18 May 2016. made to measure stair parts required. Delivery of parts were as promised with the packaging of a very high standard. Products were beautifully manufactured, to a high smooth finish and exact sizes. First class service throughout.
UK Stair Parts
Date published: 18/04/2016
5 / 5 stars
Great Product
Received my two stair Hand Rails with accessories great product ,well packaged and excellent delivery. almost 30% cheaper than my local supplier. would recommend you with out any doubt.
UK Stair Parts
Date published: 18/04/2016
5 / 5 stars
Delighted
Just to let you know that my order arrived to my off- shore remote address safely.

I am delighted with the product and even more impressed by the degree of care made in the way the goods were packaged (I wish I could wrap Christmas presents this good!)- Brilliant 10/10 service. Many thanks to all involved with my order.

UK Stair Parts
Date published: 11/04/2016
5 / 5 stars
They Look Great
I just wanted to let you know the end caps arrived, We have fitted them and they look great. Thank you for your help, It was must appreciated
UK Stair Parts
Date published: 02/03/2016
5 / 5 stars
Great Help
Just want to thank you for your continuing help and advice. After searching the internet for stair parts with little luck or advice, we were so lucky to finally find your site. The impressively packed goods arrived safely and in quick time and are of a very high quality.
UK Stair Parts
Date published: 03/03/2016
5 / 5 stars
Thanks
Just want to thank you for your continuing help and advice. After searching the internet for stair parts with little luck or advice, we were so lucky to finally find your site. The impressively packed goods arrived safely and in quick time and are of a very high quality.
UK Stair Parts
Date published: 12/11/2015
5 / 5 stars
Thanks
Just a quick note to say thanks for getting my spindles to me so quickly. Great service!
UK Stair Parts
Date published: 12/10/2015
5 / 5 stars
Excellent customer service
Excellent customer service, fantastic product at a very good price, quick delivery, simple and user friendly website. Thanks guys, I'll definitely buy again.
UK Stair Parts
Date published: 12/10/2015
5 / 5 stars
Very impressed
Goods received thanks. Very impressed with the quality.
UK Stair Parts
Date published: 10/27/2015
5 / 5 stars
Excellent Products
We would like to thank David and Darren for all the help and assistance they have given with our order. The parcel arrived on time and was extremely well packaged and, when opened, all the items were in perfect condition. We were immediately impressed by the quality of the woodturning and the finish of the timber. As we were matching the new parts to an existing staircase, most of our order was bespoke, with UK Stairparts working to photographs and dimensions sent by e-mail. The newel posts and spindles are an excellent match so once again a big thanks to David and his team. We would definitely use this company again knowing our order is in safe hands and have no hesitation in recommending the company to others for the wonderful, friendly service and excellent products that customers will receive.
UK stairs
Date published: 10/26/2015
5 / 5 stars
On Time
Order received on time and well packaged.
UK stairs
Date published: 10/15/2015
5 / 5 stars
Quality
I thought I was taking a considerable risk ordering timber over the web, considering the enormous variation in quality of timber from local suppliers. Also there was little practical prospect of returning them, if they were substandard. However the delivery was smooth and the quality of the hemlock handrails superb with a very good finish. The fittings were first class. I just wanted to send this unsolicited recommendation and thanks.
UK stairs
Date published: 10/14/2015
5 / 5 stars
Wonderful
I would like to express how wonderful my oak treads and risers look the quality of the oak is fantastic. The hand rails and newel posts are great quality too. My order was placed over the telephone David was very helpfull he contacted me to let me know when my stair parts would be delivered They arrived on time, just a little hicup with two newel post being damaged. These were replaced and new ones delivered the next day. All the pieces are packaged really well so can only imagine these were somehow damaged in transit. Would definitely recommend using your company to others great product great service. Wish I could add a photo of my lovely stairs. Thanks for your help and advise Kind Regards Janet
UK stairs
Date published: 08/28/2015
5 / 5 stars
High Quality
I would just like to say that although I only ordered one spindle the service and the product I received was of the highest quality. I would without hesitation use again. thank you, Sally
UK stairs
Date published: 08/26/2015
5 / 5 stars
Impressive Quality
Hi , just thought I would let you know about my staircase i recently installed using your oak stairparts , may I also thank all your staff for being very helpful , also the quality of your products are exceptional , my customers were really happy I would definitiely recommend you to future customers. Kind regards joe
UK stairs
Date published: 06/12/2015
5 / 5 stars
Will use again
Hi, I have just fitted the Hemlock handrail that you supplied to me this week and I just wanted to say how impressed I was with the quality / finish and packaging so thank you very much, I will definitely be using you again in the future if more stair jobs come up.
UK stairs
Date published: 05/15/2015
5 / 5 stars
Quality Spindles
Hi, just thought I would drop you a note to say thanks for the excellent quality spindles which were delivered recently, great service, thanks again.
UK stairs
Date published: 04/29/2015
5 / 5 stars
Excellent Service
Thank you so much for the polite, helpful, and excellent service. Goods were as ordered. I would have no problems using this Company again, and will recommend to others.
UK stairs
Date published: 04/15/2015
5 / 5 stars
Look Great
Spindles landed look great. Many thanks
UK stairs
Date published: 08/15/2015
5 / 5 stars
Thank You
Received my oak mopstick handrail, chrome brackets and satin chrome end caps today and I can honestly say the handrail is beautiful and the end caps make it look so much more expensive than it is. I chose to phone in my order, instead of doing it on online, and I'm glad I did as I found the customer service second to none and so patient and helpful. I would recommend UK Stairparts to anyone. Thank You.
UK stairs
Date published: 04/01/2015
5 / 5 stars
Highly Commendable
uOr order arrived safely yesterday and we would like to highly commend your product and service. We are very pleased with the handrail and it arrived very carefully wrapped and protected. The ordering process was easy and the service provided over the telephone and the way you kept us informed was impressive. Thankyou and good luck with your business.
UK stairs
Date published: 03/25/2015
5 / 5 stars
Immaculate
Thank you for our order that we received today. It was extremely well wrapped and the hard wood timbers are immaculate. We will be in contact again very soon as your service was first rate.
UK stairs
Date published: 03/19/2015
5 / 5 stars
Delighted
I received the Satin Chrome Brackets today that I only ordered yesterday and I must say that I am delighted by the service that you have provided. The products are great quality and your delivery performance was exceptional. Thank you very much, I will have no hesitation in recommending you to others.
UK stairs
Date published: 03/11/2015
5 / 5 stars
Look Great
I recently bought a stair rail and fittings from you and was very impressed not only with the product which has been fitted and looks great but also with the service you provided which I found to be excellent. Thankyou very much
UK stairs
Date published: 02/27/2015
5 / 5 stars
Better than anything else on the market
I buy a lot of White spindles and cannot believe the finish on your white spindles, they are so much better than anything else on the market
UK stairs
Date published: 02/23/2015
5 / 5 stars
Beautiful
I bought two oak bannisters a couple of months ago and they are beautiful - thank you.
UK stairs
Date published: 12/15/20145
5 / 5 stars
Perfect Handrails
Just a note to say thanks for a great service. The large superior handrail is stunning and perfect for the house plus a very fast delivery time. Thanks again
UK stairs
Date published: 12/09/20145
5 / 5 stars
Delighted
Hi, I would like to say that I am delighted with the quality of the stair parts, the way they were packaged and the prompt service
UK stairs
Date published: 12/01/20145
5 / 5 stars
Much appreciated
Dear Sir, Thank you for the delivery of a handrail and spindles on the day as promised. Much appreciated. Yours faithfully
UK stairs
Date published: 11/20/20145
5 / 5 stars
Fantastic Service
Just to say thanks very much for fantastic service, helpful, friendly and quick
UK stairs
Date published: 10/28/20145
5 / 5 stars
Very Satisfied
Very satisfied with my recent order for a mopstick handrail and fittings. Quick delivery and excellent quality at a very reasonable price. Many thanks.
UK stairs
Date published: 10/11/20145
5 / 5 stars
Excellent Service
Dear Sir's, I have today received the order I placed with you on Monday, 36 x chamfered spindles and 1 pin Bespoke Ovolo Newel post, thank you excellent service.
UK stairs
Date published: 10/09/20145
5 / 5 stars
Thank you
Thank you so much for the stair parts which arrived yesterday. Many thanks
UK stairs
Date published: 10/04/20145
5 / 5 stars
Thank you
Hi There, Just a note to express my thanks for your excellent service, from order, help and delivery everything was superb and efficient. My sincere thanks.
UK stairs
Date published: 10/03/20145
5 / 5 stars
Simply Cane