UK Stairparts Ltd

Customer Feedback

Here at UK Stair Parts we understand some customers hesitation when it comes to placing orders for staircase handrails and spindles etc, with a company sometimes hundreds of miles away. With quality and service of utmost importance to ourselves and our customers we feel that it may help our potential customers to hear some of the comments from our previous customers. These testimonials are all from 100% genuine customers all of which have found our quality and service of a high enough standard as to take the time to write in and say so, … to these customers we are extremely grateful.

The testimonials below are arranged in reverse chronological order, with the most recent first.

If you would like to share your own experience please send a note using our contact form

UK Stairparts Ltd
Average rating:  
 63 reviews
by Joanna Dunlop on UK Stairparts Ltd
Friendly, Fast & Professional

Having been let down badly by another company I rang UK Stair Parts for some professional advice as I needed some customised stair parts. Ended up placing my order over the phone and items arrived two days later. Everything was well packed and product was of a high quality. Would highly recommend this company for their very friendly, fast service & professional advice.

by Neil Holmes on UK Stairparts Ltd
Most Impressed

Hi! Many  thanks for the prompt delivery of the stair rail etc. I am most impressed by the quality of the whole kit! And please pass my thanks to your colleague who took the time yesterday to give me good advice on how to put up the stair rail. I am most impressed by your operation!

by Ian Ferguson on UK Stairparts Ltd
extremely good handrail

Just a quick note to say thank you for an extremely good handrail. Lovely and smooth and very straight. Have it fitted just needs varnishing. Thanks also for delivering to far away little Northern Ireland too, very few companies doing that now and especially with a long and sensitive product like yours. Packaging was excellent by the way. Thanks once again.

by Nigel Yeo on UK Stairparts Ltd
Brilliant Communication

I would highly recommend UK Stair Parts to anyone, brilliant communication lovely people to talk on the phone, stair parts arrived well packaged and all looks amazing, can't wait to see it all put together, many thanks.

by Dean Oliver on UK Stairparts Ltd
Website is really informative

We found the buying process to be really easy.

Your web-site is really informative and easy to navigate

We were telephoned to say our delivery was being dispatched and the date our delivery should arrive - excellent

Would recommend UK Stairparts to others.

by Ian Wright on UK Stairparts Ltd

Was impressed with the delivery time and the materials. I also liked that it was dispatched in appropriate packaging. It is a nightmare disposing masses of plastic and cardboard .
Will be placing a further order maybe tomorrow or day after for the same client.

by Gordon hewitt on UK Stairparts Ltd
Great customer service

Just like to say thank you for the great customer service I received.
Our delivery was due when we were on holiday and communication was great in order to make sure our stair parts arrived when we returned home. The Stair parts were great quality and very competitively priced.
Thank you

by Ian on UK Stairparts Ltd
Can't recommend enough

Have used your company many times before as always I get 1st class service and excellent products. Not once have I needed to worry about the products being wrong or damaged. Customer service is 2nd to none and products always turn up when they say they will. Can't recommend enough. With so many companies online, its nice to find a reliable and customer and product focused company.

by W. Ledson on UK Stairparts Ltd
Fantastic service

Just wanted to say how impressed I was with your company I ordered oak newel posts, handrails and spindles. They where packaged really well and the quality and finish were to a really high standard. The customer is delighted with her new stairs, they look fantastic thank you for such a fantastic service. Will definitely use you on my next project.

by J. Vickers on UK Stairparts Ltd

Hi to all at UK Stairparts ,
Just wanted to let you know how delighted my customer is with her new staircase , as a professional carpenter I must say that the finish and quality of your stair parts is outstanding , I have attached pictures of another successful staircase ,
Kind regards Joe

Page 1 of 7: