UK Stair Parts

Delivery & Refunds

The delivery service that we supply is very much tailored to your own requirements. Whether it be a very urgent delivery by the next day or just a stock order within 10 working days, we can meet your needs anywhere on mainland UK.

We will always notify you of delivery dates before we proceed with an order and again the day before despatch to avoid any unexpected deliveries. Here are some of the options available:-

 

All Collections : Free of charge within 3 days

To avoid disappointment, always call before collecting your goods. As stated, we will process your order as fast as possible within the 3 day period given. Although items are in stock, they do take time to process.

 

Small items Only (Spindles, Newel caps, brackets etc)

Standard Service (within 10 working days) : £9.95 + vat

Fast delivery (within 5 Working days) Adds £19.95 + vat
Priority delivery (within 3 Working days) Adds £39.95 + vat

Orders including Larger items (Handrails, Newel Posts, Stair treads etc)

Standard Service (within 10 working days) : £24.95 + vat

Fast delivery (within 5 Working days) Adds £29.95 + vat
Priority delivery (within 3 Working days) Adds £49.95 + vat

 

When calculating delivery schedules, please do not include the actual day of order.

Delivery dates are calculated from the next working day after the order is placed.

Refunds

Where an order for standard components is cancelled due to no fault of ‘UK Stairparts’, ie personal circumstances change, a complete design alteration takes place, or a general change of heart occurs, no refunds are given. We do not refund surplus items, ie, where the customers over order on quantity etc.