UK Stair Parts
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Deliveries, Refunds & Damages

The delivery service that we supply is very much tailored to your own requirements. Whether it be a very urgent delivery by the next day or just a stock order within 15 working days, we can meet your needs anywhere on mainland UK.

Due to COVID-19 (Coronavirus) Delivery dates have temporarily been extended to 15 working days

We will always notify you of delivery dates before we proceed with an order and again the day before despatch to avoid any unexpected deliveries. Here are some of the options available:-

All Collections : Within 7 working days (All collections must be pre-ordered).
To avoid disappointment, always call before collecting your goods. As stated, we will process your order as fast as possible within the 10 day period given. Although items are in stock, they do take time to process.

Delivery Services

Small items Only (Spindles, Newel caps, brackets etc)

Standard Service (within 15 working days) : £9.95 + vat

Priority delivery (within 3 Working days) Adds £29.95 + vat – Not available at this time.

Orders including Larger items (Handrails, Newel Posts, Stair treads etc)

Standard Service (within 15 working days) : £24.95 + vat

Priority delivery (within 3 Working days) Adds £29.95 + vat – Not available at this time.

When calculating delivery schedules, please do not include the actual day of order.

Delivery dates are calculated from the next working day after the order is placed.

Refunds and Damages

Where an order for standard components is cancelled due to no fault of ‘UK Stairparts’, ie personal circumstances change, a complete design alteration takes place, or a general change of heart occurs, no refunds are given. We do not refund surplus items, ie, where the customers over order on quantity etc. Where an item is considered damaged or sub-standard, it must be reported to us within 7 days.